Contact Plastics — Refunds & Returns Policy
Effective: November 24, 2025Applies to: Purchases from Contact Plastics (online & in-person).
1. Overview
Contact Plastics aims for 100% customer satisfaction. This policy explains your rights and our procedures for returns, refunds, repairs, and exchanges. It aligns with South African law, including the Consumer Protection Act and ECTA.2. Summary of Your Rights
If a product is defective, unsafe, or not as described, you may request repair, replacement, or refund. Consumers can return goods within a reasonable time (commonly up to six months for defects).
Online purchases may be cancelled within 7 days after delivery under the ECTA, usually with the consumer covering return shipping.
Goods purchased for a specific purpose that they fail to meet may be returned within 10 business days.
3. When We Accept Returns
A. Defective, unsafe, or incorrect goods — Report defects promptly. We will repair, replace, or refund and cover reasonable return/collection costs.B. Online orders — change of mind — Cancel within 7 days of delivery. Goods must be unused, undamaged, in original packaging. You usually cover return shipping.
C. Goods not meeting a specified purpose — Return within 10 business days if they fail the agreed purpose. We cover reasonable collection costs.
4. Non-Returnable Items
Custom-made or bespoke products (unless defective)
Used, damaged, or missing parts/packaging
Perishables or opened sanitary items
Clearance/final-sale products (if specified)
5. Requesting a Return / Reporting a Defect
Contact us first at sales@contactplastics.com or 011 818 3009 to get an RMA/reference number. Include order number, date, and photos.
Follow return/shipping instructions. Do not return without an RMA.
Pack securely. Return postage is usually your responsibility for change-of-mind; we cover it for defective/incorrect goods.
6. Condition of Returned Goods
Items must be clean, unused, and in saleable condition with original labels/accessories/packaging. Refunds may be reduced for damaged or incomplete returns; a restocking fee may apply.7. Refunds
Refunds are processed to the original payment method unless requested otherwise. We aim to refund within 15 business days of accepting a return or cancellation. For defective items where we repair/replace, we provide timelines and updates.8. Exchanges & Repairs
Faulty items are replaced where possible; otherwise, repaired or refunded per your statutory rights. Repair estimates and completion notices are provided.9. Shipping Costs & Responsibilities (Collections Only)
Collections of orders are free at our premises; no shipping fees apply.
Defective or incorrect goods: If you receive an item that is defective or incorrect, we will replace it at no additional cost. Customers may need to return the item to our premises for inspection.
Change-of-mind collections: Customers who wish to cancel or change their order after it’s ready will be responsible for collecting the item or arranging return.
Customer responsibility: All collections must be arranged by the customer within the specified collection hours. Contact Plastics is not responsible for items left uncollected beyond the stated period.
10. Fault Investigations & Evidence
Provide clear photos, description, and order number. Returned items may be inspected. Non-defective items may be returned at your cost.11. Privacy & Payment Reversals
We use only information necessary for processing returns/refunds. Refunds are made to the original payment method; bank/EFT refunds may require proof of account.12. Contact Details
Customer Returns & SupportEmail: sales@contactplastics.com
Phone: 011 818 3009
Contact us before returning goods for an RMA and instructions.